We’re Not Going to Miss 2020 but it Did Have a Few Bright Spots

We’re Not Going to Miss 2020 but it Did Have a Few Bright Spots

Perhaps she’s grouchy because she hasn’t had any trips to Custom Legal Marketing’s office this year. Or maybe it’s because she hasn’t been able to enjoy the unchaperoned freedom of barking at every person that drives by, walks by, or looks at her house. Whatever the reason, this year's candid photo of Maple, our 13-year-old dingo and 2017 Bigger Law Firm Magazine Covergirl encapsulates how many of us feel about this year.

As we usher in a...

Read More
Google My Business Has a New Attribute for Lawyers

Google My Business Has a New Attribute for Lawyers

Last week, Google quietly released a few new attributes that will help you communicate your meeting options while social distancing.

Four attributes were released but only one applies to most law firms; Online Appointments.

Since the COVID-19 measures went into place in March, many law firms started offering online consultations and appointments. With the new Online Appointments attribute, prospects don't have to visit your website to know that you're available for virtual appointments. They are able to see it...

Read More
Google My Business Is Publishing Reviews Again

Google My Business Is Publishing Reviews Again

Google had shifted most of their Google My Business Resources to ensuring that listings had up-to-date resources to help businesses communicate with their clients during COVID-19 shutdowns. During this time, we advised our clients to not reach out to their clients and request reviews since there was no certainty that those reviews would be posted.

Over the last 3 weeks, we have seen pre-shutdown reviews get posted to law firms’ Google My Business listings and...

Read More
Keep your phones ringing during the COVID-19 crisis with these 9 tips

Keep your phones ringing during the COVID-19 crisis with these 9 tips

While people across the country are adjusting their lives to the COVID-19 crisis, we’re monitoring how those changes affect the legal landscape. With people spending a lot more time at home and online, lawyers need to be prepared to respond to new behaviors. How can you make sure the right clients find you? By following these tips:

1. Make sure people know you are currently available and handling cases.

Now is a good time to Read More

Google My Business Pauses Reviews During COVID-19 Crisis

Google My Business Pauses Reviews During COVID-19 Crisis

Google has publicly stated that they’re adopting measures to reduce the amount of time their team members are required to be in their offices. What does that mean for Google My Business and your law firm?

Well, for now, Google is prioritizing reporting accurate information regarding offices being open and hours being correct. Since many updates to your law firm’s Google My Business listing are subject to manual review by a Google team member, reviewing a flood of changes across...

Read More
Is Your Law Firm Missing Out On These 5 Awesome Google My Business Features?

Is Your Law Firm Missing Out On These 5 Awesome Google My Business Features?

Google My Business has made updates this year that will affect the way people find your law firm and interact with your profile. When users search for a “personal injury lawyer”, “estate planning attorney”, or whatever your practice area(s) may be, you’ll want to know how to appear high on the list, and you’ll want to look good when you do. For that to happen, you need to know what’s new in Google My...

Read More
Google My Business Adds a New Feature for Posting Positive Reviews on your Law Firm's Listing

Google My Business Adds a New Feature for Posting Positive Reviews on your Law Firm’s Listing

In mid-April, Google announced it was adding a new feature that lets you post auto suggested positive reviews from customer testimonials. The suggestions, to post positive reviews on your website, may pop up when you sign into Google My Business (GMB) or you may get it via email. Either way, it may be a bonus for your law firm to post positive reviews to attract more business.

The posts are sent to you when they are automatically triggered...

Read More
What Are Local Citations?

What Are Local Citations?

Any mention online regarding your business information is known as a local citation. Local citations are incredibly important for the success of your law firm’s website. Google uses the prominence and accuracy of local citations to determine which listing gets to show up on it’s “local 3-pack”, the map on search results that displays three listings. The map is generally shown above the organic listings and below the ads. This is why it’s essential that your business...Read More